1. Ownership and Introduction
Zugaadoo.com is a brand owned and operated by Infinity Enterprises. All services, policies, and obligations mentioned herein are under the legal responsibility of Infinity Enterprises.
Welcome to Zugaadoo, your trusted platform for food delivery, product shopping, and essential services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile services.
By accessing or using Zugaadoo, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Create an account or register for our services
- Place orders for food, products, or services
- Subscribe to our newsletters or promotional communications
- Contact our customer support team
- Participate in surveys, contests, or promotional activities
- Leave reviews or ratings
Types of Personal Data
- Identity Data: Name, username, date of birth, gender
- Contact Data: Email address, phone number, delivery addresses
- Financial Data: Payment card details, billing information
- Transaction Data: Order history, payment history, refund information
- Profile Data: Preferences, dietary requirements, feedback
- Usage Data: Information about how you use our website and services
- Location Data: GPS location, delivery addresses
Automatically Collected Information
- IP address and device information
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited and time spent on our platform
- Click patterns and user behavior
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Process and fulfill your orders
- Coordinate delivery and pickup services
- Facilitate communication between you and service providers
- Handle payments and refunds
- Provide customer support and resolve issues
Account Management
- Create and maintain user accounts
- Authenticate users and prevent fraud
- Remember your preferences and settings
- Provide personalized recommendations
Marketing and Communication
- Send promotional offers and discounts (with your consent)
- Deliver newsletters and updates
- Notify you about new features and services
- Conduct market research and surveys
Legal and Operational
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms and conditions
- Resolve disputes and legal claims
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Partners
- Restaurants and Vendors: Order details and delivery information
- Delivery Partners: Contact information and delivery addresses
- Payment Processors: Transaction and billing information
- Service Providers: Contact details for booking appointments
Business Partners
- Third-party analytics providers
- Marketing and advertising partners
- Technology service providers
- Customer service platforms
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To prevent fraud or security threats
- To protect user safety and public interest
Important: We never sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.
5. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Firewall protection and intrusion detection systems
Operational Safeguards
- Limited access to personal data on a need-to-know basis
- Regular employee training on data protection
- Confidentiality agreements with all staff and contractors
- Incident response procedures for data breaches
Note: While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but we continuously work to enhance our security measures.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Advertising Cookies: Used to deliver relevant advertisements
Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when closing the browser
7. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request access to your personal data
- Obtain a copy of your information in a portable format
- View your order history and account details
Correction and Updates
- Update your profile information
- Correct inaccurate personal data
- Modify your communication preferences
Deletion and Restriction
- Request deletion of your account and data
- Restrict processing of your information
- Object to certain uses of your data
Marketing Communications
- Unsubscribe from promotional emails
- Opt out of SMS marketing
- Manage notification preferences
8. Data Retention
We retain your information for different periods based on the type of data and business needs:
- Account Information: Retained while your account is active
- Transaction Records: Kept for 7 years for tax and legal purposes
- Marketing Data: Until you unsubscribe or object
- Support Interactions: Retained for 3 years
- Legal Claims: Until the statute of limitations expires
After the retention period, we securely delete or anonymize your information unless we have a legal obligation to retain it longer.
9. Third-Party Services
Our platform integrates with various third-party services:
Payment Processors
- Razorpay, Paytm, PayU for payment processing
- Digital wallet integrations
- Banking partner APIs
Social Media Integration
- Facebook and Google login
- Social sharing features
- Social media advertising pixels
Analytics and Marketing
- Google Analytics for website analytics
- Firebase for mobile app analytics
- Email marketing platforms
- Push notification services
These third parties have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.
10. Children's Privacy
Zugaadoo is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately.
11. International Data Transfers
Our services are primarily focused on India. However, some of our service providers and business partners may be located outside India. When we transfer data internationally, we ensure:
- Appropriate safeguards are in place
- Compliance with applicable data protection laws
- Contractual protection for your data
- Adequate level of protection in the destination country
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you via email for significant changes
- Provide notice through our app or website
Your continued use of our services after the changes become effective constitutes acceptance of the updated Privacy Policy.